Before requesting techical support make sure you have the latest available AVR Studio, tool firmware installed. The latest AVR Studio version can be downloaded from www.atmel.com/avrstudio, and contains the latest firmware version for all Atmel AVR tools. When connecting your tool, AVR Studio will automatically check the firmware version and request an update if needed.
For technical support please contact avr@atmel.com. When requesting technical support for AVR Dragon please include the following information:
Version number of AVR Studio. This can be found in AVR studio menu "Help->About"
PC processor type and speed
PC operating system and version
What target AVR device is used (Complete part number)
Fuse settings on the AVR
Target clock frequency
If CLKPR (Clock Prescaler Register) is used (for AVRs with this feature)
Target voltage
Programming speed
A detailed description of the problem, and how to recreate it.
Any error or waring information generated by AVR Studio when the error occurred.